Refund policy

Thank you for shopping at Minimalist Avenue. We take pride in the quality and craftsmanship of our personalized jewelry. However, we understand that sometimes a product may not meet your expectations. Here’s how we handle returns and refunds to ensure your satisfaction:

Returns

• Time Frame: You may return an item within 30 days of receipt.
  Condition: Items must be returned in their original, unworn condition with all packaging and tags intact.
  Exceptions: Customized or engraved items are made uniquely for you and cannot be returned. However, if your personalized piece arrives with a mistake or defect, we will gladly offer a free replacement or a full refund, based on your preference.
  Proof of Purchase: Please include a copy of your receipt or proof of purchase with the returned item.

Refunds

• Processing: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
  Timing: Refunds typically take 5-10 business days to appear on your statement, depending on your card issuer's policies.
  
  

Exchanges

• We replace items if they are defective or damaged upon arrival. If you need to exchange an item for the same product, send us an email at info@minimalistavenue.com and send your item to the address provided.

Shipping Returns

• Return Address: Please contact our customer service at info@minimalistavenue.com for the return address.
  Shipping Costs: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  Advice: Consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Gifts

• If the item was marked as a gift when purchased and shipped directly to you, you’d receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
  If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.

Contact Us

For any questions regarding your return, refund, or exchange, please contact us at info@minimalistavenue.com. We are committed to ensuring your satisfaction with every purchase.

We hope your experience at Minimalist Avenue enhances your personal style and brings joy. Thank you for choosing us to be part of your journey.